Gum Damar Suppliers respects your privacy and is committed to protecting the personal information provided by visitors, prospective buyers, customers, suppliers, and other business partners.

This Privacy Policy explains how CV. Media Mitra Indonesia, trading as Gum Damar Suppliers, collects, uses, stores, shares, and protects personal information obtained through gumdamarsuppliers.com and our related communication channels.

By accessing our website, submitting an inquiry, or communicating with us, you acknowledge the practices described in this Privacy Policy.

1. Company Information

The party responsible for processing personal information through this website is:

Company: CV. Media Mitra Indonesia
Trading Name: Gum Damar Suppliers
Address: Jl. Ir. Soekarno No. 122, Dadaprejo, Junrejo, Kota Batu, East Java 65323, Indonesia
Email: gumdamarsuppliers@gmail.com
Phone/WhatsApp: +62 856-4868-8722
Website: gumdamarsuppliers.com

2. Information We Collect

We may collect personal and business information that you voluntarily provide through our website, inquiry forms, email, telephone, WhatsApp, social media, meetings, or other communication channels.

The information may include:

• Full name;
• Job title or department;
• Company name;
• Email address;
• Telephone or WhatsApp number;
• Country and business address;
• Product requirements;
• Requested quantity;
• Packaging requirements;
• Destination port or airport;
• Shipping preferences;
• Message or inquiry details;
• Purchase order and transaction information;
• Payment and invoicing information;
• Records of correspondence; and
• Other information you voluntarily provide.

Please do not submit sensitive personal information that is not necessary for a legitimate business inquiry.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol address;
• Browser type and version;
• Device type;
• Operating system;
• Referring website;
• Pages visited;
• Date and time of access;
• Approximate geographic region;
• Website interaction data;
• Session duration; and
• Cookie identifiers.

This information is generally used to maintain website security, understand website performance, diagnose technical problems, and improve the user experience.

4. How We Use Personal Information

We may use personal information for the following purposes:

• Responding to inquiries and requests;
• Providing product information;
• Preparing quotations and proforma invoices;
• Processing sample requests;
• Evaluating buyer requirements;
• Confirming product specifications;
• Processing and fulfilling orders;
• Coordinating production, packaging, inspection, and shipment;
• Communicating delivery or transaction updates;
• Maintaining customer and supplier records;
• Providing customer support;
• Preventing fraud, abuse, and security threats;
• Improving website content and performance;
• Conducting internal business analysis;
• Complying with legal, tax, customs, accounting, and regulatory obligations;
• Establishing, exercising, or defending legal claims; and
• Sending relevant business communications where permitted.

We do not intend to use personal information for purposes that are materially incompatible with the purpose for which it was originally collected.

5. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following grounds:

• Your consent;
• Steps requested before entering into a contract;
• Performance of a contract;
• Compliance with a legal obligation;
• Protection of legitimate business interests;
• Prevention of fraud or security incidents; or
• Establishment, exercise, or defense of legal claims.

Where processing is based on consent, you may withdraw that consent, subject to applicable law and any processing already lawfully completed.

6. Inquiry and Contact Forms

When you submit a website form, we may collect the information entered into the form, together with technical data necessary to process and secure the submission.

The information may be sent to our authorized personnel by email or stored within our website’s form-management system.

Submitting an inquiry does not create a binding sales contract. Commercial transactions are subject to separate quotations, proforma invoices, purchase orders, sales contracts, or written confirmations.

7. Email and WhatsApp Communications

When you contact us by email or WhatsApp, we may retain your contact details and communication history to:

• Respond to your inquiry;
• Prepare commercial documents;
• Provide customer service;
• Maintain transaction records;
• Follow up on legitimate business opportunities; and
• Resolve complaints or disputes.

WhatsApp and other third-party communication platforms process information under their own privacy policies and terms. We do not control how those platforms independently process user information.

8. Cookies

Our website may use cookies and similar technologies to support website functionality, security, analytics, and user preferences.

Cookies may include:

Essential cookies

These cookies are required for basic website functions, security, form submission, session management, and administrative access.

Analytics cookies

These cookies help us understand how visitors access and use the website, such as the pages viewed, approximate traffic sources, and website performance.

Functional cookies

These cookies may support embedded maps, communication widgets, language preferences, or other website features.

Marketing cookies

Marketing or advertising cookies will only be used where applicable and subject to any legally required consent.

You may restrict or delete cookies using your browser settings. Disabling certain cookies may affect website functionality.

9. Analytics Services

We may use website analytics services, including Google Analytics or similar tools, to understand website traffic and visitor interaction.

These services may process information such as:

• IP address;
• Device and browser information;
• Pages visited;
• Referral source;
• Approximate location; and
• Interaction events.

Where required, analytics technologies should be activated only after appropriate user consent has been obtained.

10. Google Maps and Embedded Content

Our website may include Google Maps, videos, social media content, or other embedded third-party services.

When you interact with embedded content, the relevant third party may collect technical information, set cookies, or receive information about your interaction.

Your use of these services is also governed by the privacy policies and terms of the respective third-party providers.

11. Sharing Personal Information

We may share personal information only where reasonably necessary with:

• Authorized employees and company representatives;
• Website hosting and technical service providers;
• Email and communication service providers;
• Form-management providers;
• Analytics providers;
• Logistics companies and freight forwarders;
• Shipping lines, airlines, and courier companies;
• Inspection and laboratory service providers;
• Customs brokers;
• Banks and payment service providers;
• Accountants, auditors, insurers, and professional advisers;
• Government agencies, customs authorities, or regulators; and
• Other parties involved in a legitimate transaction.

These parties should receive only the information reasonably necessary to perform their functions.

We do not sell or rent personal information to third parties for independent commercial use.

12. International Data Transfers

Because we conduct international business and may use global technology, communication, hosting, logistics, and analytics providers, personal information may be processed in countries other than the country in which it was collected.

Where required by applicable law, we will take reasonable steps to ensure that international transfers are supported by appropriate safeguards or another lawful transfer mechanism.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The nature of the inquiry;
• Whether a commercial relationship develops;
• Contractual obligations;
• Accounting and taxation requirements;
• Customs and export-document requirements;
• Fraud-prevention needs;
• Legal limitation periods;
• Dispute resolution; and
• Applicable regulatory obligations.

When personal information is no longer reasonably required, we may delete, anonymize, or securely archive it, subject to applicable law and technical limitations.

14. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against:

• Unauthorized access;
• Unlawful use;
• Accidental loss;
• Alteration;
• Disclosure;
• Destruction; and
• Other security risks.

Measures may include access controls, password protection, website security monitoring, software updates, backups, secure hosting, and restrictions on personnel access.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure. Users should avoid sending confidential information through unsecured communication channels.

15. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request information about how your data is processed;
• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information;
• Withdraw consent;
• Object to certain processing;
• Request restriction of processing;
• Request a copy or transfer of eligible information;
• Complain about the handling of personal information; and
• Exercise other rights provided by applicable law.

Applicable data-protection frameworks generally require transparency concerning the identity of the controller, processing purposes, recipients, retention, international transfers, and available rights.

To submit a request, contact:

gumdamarsuppliers@gmail.com

We may ask for reasonable information to verify your identity and protect personal information from unauthorized requests.

Certain requests may be limited where continued processing is required for legal compliance, contractual obligations, fraud prevention, accounting, customs records, or legal claims.

16. Business Communications

We may contact existing customers, prospective buyers, or business partners regarding:

• Responses to inquiries;
• Requested quotations;
• Product availability;
• Order information;
• Relevant product updates; and
• Legitimate follow-up communications.

You may request that we stop sending non-essential promotional communications by contacting us or using an unsubscribe option where provided.

We may continue sending essential communications relating to active inquiries, orders, payments, shipments, legal obligations, or security matters.

17. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the content, security, availability, or privacy practices of websites that we do not control. Users should review the privacy policy of each third-party website before providing personal information.

18. Children’s Privacy

This website is intended for business and commercial users and is not directed toward children.

We do not knowingly seek to collect personal information from children. If we learn that personal information from a child has been submitted without appropriate authorization, we will take reasonable steps to review and remove it.

19. Automated Decision-Making

We do not intend to use personal information collected through this website to make decisions based solely on automated processing that produce significant legal or similarly significant effects.

Website security tools may automatically identify suspicious traffic, spam, malware, or attempted abuse.

20. Data Breach Response

If a personal-data security incident occurs, we will take reasonable steps to:

• Investigate the incident;
• Limit further unauthorized access;
• Secure affected systems;
• Assess the potential impact;
• Document the incident; and
• Provide notifications where required by applicable law.

21. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Business activities;
• Website functionality;
• Service providers;
• Data-processing practices;
• Security requirements; or
• Applicable laws and regulations.

The updated version becomes effective when published on this website. The date at the top of this page indicates when the policy was last revised.

22. Contact Us

For privacy questions, requests, complaints, or concerns, contact:

CV. Media Mitra Indonesia
Gum Damar Suppliers

Email: gumdamarsuppliers@gmail.com
Phone/WhatsApp: +62 856-4868-8722
Address: Jl. Ir. Soekarno No. 122, Dadaprejo, Junrejo, Kota Batu, East Java 65323, Indonesia